Overcome rising costs and chaos with a clear, tailored growth roadmap for your ecommerce business.

Turn Your Ecommerce Ambitions into Real, Measurable Growth.

We Are
your strategy partner
Working
Across Australia & New Zealand

Scaling Your Ecommerce Isn’t as Simple as It Looks

Skyrocketing acquisition costs, messy tech stacks, and operational headaches make growth feel overwhelming. Juggling multiple channels and logistics can kill your margins and stall progress. At THYNK Digital, we get these challenges—and craft strategies that fix them so you can scale without the stress.

The average cost to acquire a customer in Australian ecommerce rose 15% year-over-year in 2024.

Ecommerce brands that map and optimise customer journeys see 50% higher conversion rates.

Our SIMPLIFY framework delivers scalable, profitable growth—not just vanity metrics.

ecommerce chaos into clarity and results.

we teach,
you learn,
we grow.

We apply our proprietary SIMPLIFY framework to tackle the biggest ecommerce challenges—rising acquisition costs, fragmented systems, and operational strain. By integrating strategy, tech, and customer journeys, THYNK Digital delivers a tailored roadmap and ongoing support to help your brand grow efficiently and profitably.

2-Day Intensive Face-to-Face Workshop

Our intensive two-day face-to-face workshop walks you step-by-step through the SIMPLIFY framework, helping you identify your biggest challenges, define clear goals, and map out your ideal customer journey. On Day 1, we create a tailored growth roadmap that makes your marketing strategy crystal clear. Day 2 gives you hands-on experience setting up lead pages, ads, and automations—so you know exactly how to implement and execute with confidence. We provide the strategy and practical skills so you can avoid costly mistakes, save time, and finally start generating consistent leads and sales without the usual stress.

8-Week Virtual Mentorship

Our 8-week virtual mentorship program delivers the full SIMPLIFY framework in a flexible, paced format perfect for busy professionals. Over weekly sessions, we guide you through identifying your challenges, setting goals, mapping your customer journey, and creating a growth roadmap—just like our face-to-face workshop, but spread out to fit your schedule. We provide expert mentorship and accountability so you can confidently implement your strategy, avoid costly mistakes, and build consistent leads and sales—all without sacrificing your day-to-day work or feeling overwhelmed.

implementation support

Our ongoing implementation support offers expert help after your workshop or virtual program to ensure your strategy roadmap turns into real results. Whether you need assistance managing paid ads, setting up automations, or building email and SMS campaigns, we’re here to guide you every step of the way. We provide hands-on support so you can avoid costly delays, reduce risk, and stay focused on growing your business with confidence—without the hassle of figuring it all out alone.

our simplify framework

Sustainable Ecommerce Growth  by the SIMPLIFY Framework

A Step-by-Step Strategic Approach Tailored to Your Brand and Customers

1

Situation Analysis

Deep dive into your current sales, marketing, and operational challenges to define clear growth goals.

2

Audience Definition

Detailed customer persona development to target and engage your most valuable buyers.

3

Action Planning

Prioritising growth initiatives like channel optimisation, tech integration, and automation.

4

Journey Mapping

Designing seamless ecommerce customer experiences that drive repeat purchases and loyalty.

5

Messaging & Touchpoints

Crafting consistent communication across ads, email, SMS, and onsite messaging to boost conversions.

6

Learn, Test & Optimise

Data-driven testing and refinement to maximise profit and customer lifetime value.

working with us

Ready to Simplify? Here’s How We Do It

A no-nonsense, hands-on approach that delivers strategy, support, and measurable outcomes.

1. Discovery call

Fill out the contact form to schedule a free discovery call.
It’s a simple step to get clarity on your digital growth potential.

2. Select your service

Pick from intensive workshops, mentorship, or ongoing implementation support—the option that best fits your business needs and pace.

3. Start growing

With your chosen path in place, we begin crafting and executing a tailored strategy that delivers real business growth.

Testimonials

Proven Success:
Stories of Strategic Growth and Digital Transformation

Discover the stories of success straight from our clients' mouths. Dive into testimonials showcasing the impact of our services.

“THYNK Digital helped us build a clear strategy that delivered strong ROI from day one.”

Before working with THYNK Digital, we were a new ecommerce brand struggling to find our footing in a crowded market. Through their SIMPLIFY virtual mentorship, they helped us clearly define our ideal customer, overcome initial challenges, and build a solid sales and social media strategy. With their ongoing support, we launched a website and marketing approach that resonated with our audience. Now, StokeNest is emerging strongly in the industry with measurable growth and real returns in just a few months. We finally feel confident about our digital marketing and future growth.

— Joey, StokeNest

“THYNK Digital revolutionised our lead generation with clear strategy and hands-on support.”

We were struggling to generate consistent, quality leads until we worked with THYNK Digital in their face-to-face workshop. Going through the SIMPLIFY framework helped us truly understand our customers and their pain points, which clarified how we communicate our brand and value. The second day was invaluable — getting hands-on with building lead pages, setting up ads, and learning about automation, email, and SMS marketing gave us real confidence to take control of our campaigns. Thanks to THYNK, our lead generation process is now strategic, efficient, and delivering results we never thought possible.

— Hayden, WiseAllies

“THYNK Digital unlocked the full power of our CRM and transformed our sales pipeline.”

We were spending a lot on our CRM platform but only using a fraction of its capabilities. Jake from THYNK Digital conducted a thorough audit and uncovered that over 30% of our database were inactive leads. He helped us clean up, segment effectively, and build a sales pipeline tailored to our unique operations. Jake also set up workflows and automations that boosted our campaign effectiveness and lead nurturing, helping us qualify and convert more leads. He even supported website updates through the CRM. Jake’s expertise was so impressive that we now trust him as a consultant for our own clients.

— Katherine, Strategic Specialist Group

Meet Jake, Founder & Director

Meet Jake: Turning Digital Complexity Into Clear Business Growth

jacob hampton

Jake’s career spans over 10+ years working with some of Australia and New Zealand’s biggest brands—including McDonald’s, Qantas, Contiki, Moccona, Hummingbird, TAB, and V Energy. He began in digital agencies buying ads for clients, then progressed to building and leading in-house agency teams. Later, he transitioned into analytics and ecommerce, evolving into a strategic consultant who bridges the gap between business goals and digital execution. Driven by a passion for transparency and measurable growth, Jake founded THYNK Digital to help service-based and ecommerce brands cut through the fluff and guesswork, finally getting digital strategy right.

FAQ

Your Questions Our Answers

Have questions about how THYNK Digital can help your business? You’re in the right place. We’ve answered the most common questions we hear from what makes us different to how our workshops and support work. If you don’t see your question here, just reach out we’re happy to help!

How soon can I expect to see results from your services?

Results vary depending on your business, current setup, and the service chosen. Many clients begin seeing measurable improvements in lead quality, sales, or pipeline growth within 3 months.

What types of businesses do you work with?

We specialise in service-based businesses and ecommerce brands in Australia and New Zealand, typically ranging from startups to SMEs with revenues between $500K and $10M.

How involved will I need to be during the process?

Your involvement depends on the service. Workshops require focused participation over 1-2 days, while mentorship programs include weekly sessions with guided homework and implementation support.

Do you manage marketing campaigns or just provide strategy?

We offer both strategic consulting and hands-on management options, including campaign setup and optimisation. Our goal is to empower you with strategies and tools tailored to your needs.

What if I don’t have an in-house marketing team?

No worries! Our services are designed for businesses with limited internal resources. We provide support, training, and optional ongoing mentorship to fill any gaps.

How do you ensure the technology tools you recommend will work for my business?

We evaluate your existing systems and select tools that integrate smoothly with your workflows. Platforms like HubSpot, Highlevel, Shopify, and Klaviyo are examples we commonly implement for seamless automation.

Can I start with one service and add others later?

Absolutely. Many clients begin with a workshop or mentorship program and then add implementation support or other services as their business grows.

How do you measure success and ROI?

We focus on key performance indicators aligned to your business goals—like qualified leads, conversion rates, customer acquisition cost, and revenue growth—and provide regular reports and optimisation recommendations.

What makes THYNK Digital different from other digital agencies?

We combine deep digital expertise with our SIMPLIFY framework, focusing on strategy-first, measurable growth, and personalised service—cutting through complexity to deliver clarity and real results.

How do I get started?

The first step is booking a free discovery or strategy call with us. We’ll discuss your goals, challenges, and how our services can help you grow smarter and faster.

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